Appointments can be made by calling, or through text. We do not accept appointments by e-mail or social media. A deposit is required to reserve your appointment.
CANCELLATION / RESCHEDULING POLICY
We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 48 business hours* before your appointment time to avoid a cancellation fee.
A credit card is required to hold appointments at Lash Theory. If you choose not to provide your credit card information, we will not hold your appointment. A minimum of 24 hours is required to cancel or reschedule your appointment without penalty. Should you cancel or reschedule within 24 hours of your appointment you will be charged 50% of your service as a fee. Should you cancel or reschedule within 6 hours of your appointment you will be charged 100% of your service as a fee.
No-shows shall be charged for the full (100%) amount for the appointment.
Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.
All appointment cancellations must be made & confirmed via telephone. Appointment cancellations through text or email are not accepted.
We ask that our clients arrive promptly for their appointments to ensure sufficient time for quality results.
While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.
Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the lash artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.
We reserve the right to refuse to perform in-fill services on eyelashes not applied at Lash Theory. If you currently have lash extensions applied at another salon we will fairly assess the quality and decide if it mirrors our own quality work.
We accept cash and all major credit cards, except American Express.
A 20% gratuity is recommended for any service you have, and tips are genuinely appreciated for the full (pre-discounted) value.